# GRAM Terms of Service

**Version: 2026-05-13**
**Effective date: May 13, 2026**

## TL;DR — what you need to know in 30 seconds

- **We don't sell your data. We don't collect personal information about you or your customers.**
- **There are no GRAM servers and no GRAM accounts.** GRAM runs entirely on your USB drive. Diagnostic reports stay on your USB.
- **AI analysis is performed by Anthropic's Claude.** When you use the AI features, the content of your prompts (which can include excerpts from diagnostic reports) is transmitted to Anthropic for processing. We configure our AI access to limit data retention and to exclude submitted content from being used to train AI models, using whichever options Anthropic provides at the time. Specifics may change as Anthropic's offerings evolve.
- **You — the technician — are responsible for what you do with this tool.** Verify every AI recommendation before acting on it. Get your customer's consent if your jurisdiction requires it.
- **No warranty.** Claude can be wrong. Repairs can fail. Use at your own risk.

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## 1. Acceptance of these terms

By clicking "I Accept" in the GRAM interface, or by otherwise using GRAM, you agree to these Terms of Service and the [Privacy Policy](./PRIVACY.md). If you do not accept, do not use GRAM.

If you are using GRAM on behalf of an employer or organization, you represent that you have authority to bind that organization to these terms.

## 2. What GRAM is

GRAM (Guardian Repair & Analysis Module) is a portable Windows diagnostic and repair toolkit distributed on USB media. It includes:

- PowerShell scripts that collect diagnostic data from the host machine (system info, event logs, processes, network configuration, security indicators, recovery scans).
- A local web GUI for reviewing reports and running repairs.
- The Anthropic Claude Code CLI, bundled on the USB, for AI-assisted analysis of the collected reports.

GRAM is intended for use by IT technicians on machines they own or are authorized to service.

## 3. What data leaves the USB

When you use AI features in GRAM (Claude Chat, Ask Claude widgets, the GRAM Agent, or any other action that calls Claude), the content of your prompt is transmitted over the internet to Anthropic for analysis. That content can include:

- Hostname, OS version, hardware specifications
- Process and service inventories
- Network configuration: adapter info, IP and MAC addresses, DNS settings, ARP tables
- Event log excerpts
- File paths flagged by diagnostic and security scans
- Your own questions, notes, and customer symptom entries

We configure our AI access to limit data retention and to exclude submitted content from being used to train AI models, using whichever options Anthropic provides at the time. The specific configuration and the available options may change over time as Anthropic's offerings evolve. We cannot guarantee Anthropic's future policies — if you have strict data-handling requirements, evaluate this before submitting sensitive content. Anthropic's current terms: <https://www.anthropic.com/legal/privacy>

Outside of AI feature use, **no data leaves your USB drive**. Diagnostic reports, recovered files, and client archives are written to the USB and remain there unless you explicitly send them somewhere yourself.

## 4. Your responsibilities

You agree to:

- Use GRAM only on machines you own or are authorized to service.
- Inform the machine's owner about what GRAM does and obtain their consent when your jurisdiction or contract requires it (this can include HIPAA, GDPR, CCPA, state breach-notification laws, and similar regimes).
- Use GRAM only for lawful purposes. You may not use it to perform unauthorized access, surveillance, sabotage, or any unlawful activity.
- Treat any data you collect with appropriate care.
- Verify every AI recommendation before acting on it.
- Use a clean USB and run the pre-flight check before plugging GRAM into any machine you suspect may be compromised.

You acknowledge that you, the technician, are solely responsible for the outcome of any repair or action you take based on GRAM's output.

## 5. AI disclaimer

GRAM relies on Anthropic's Claude AI to analyze diagnostics and recommend repairs. AI models can make mistakes, including:

- Hallucinating issues that do not actually exist
- Misreading or misclassifying log entries and diagnostic output
- Recommending repairs that are not appropriate for a specific machine or configuration
- Producing confidently worded answers that are factually wrong

**AI output is a suggestion, not a prescription. Verify before you act.** When in doubt, do not run the recommended repair.

## 6. No warranty

GRAM is provided "AS IS" and "AS AVAILABLE," with all faults, and without warranty of any kind, express or implied. We disclaim all warranties, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

We do not warrant that GRAM will be error-free, that it will detect or correctly identify any specific problem, that any repair will succeed, or that GRAM will operate on any particular machine or configuration.

## 7. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Blue Line Scannables, its operators, contributors, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including (without limitation) data loss, damage to hardware or software, business interruption, lost profits, lost revenue, lost goodwill, or cost of substitute services, arising out of or related to your use of GRAM — even if advised of the possibility of such damages.

In no event shall our aggregate liability for any claims arising out of or relating to GRAM exceed the amount you paid for GRAM (if any) in the twelve months preceding the event giving rise to the claim. Because GRAM is free software, that amount may be zero.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

## 8. Third-party software

GRAM bundles third-party software, including Node.js and Anthropic's Claude Code CLI. Your use of those components is subject to their respective licenses, included on the USB.

## 9. Changes to these terms

We may update these terms. The "Version" line at the top of this document changes when the terms are updated. On material changes, GRAM will prompt you to re-accept the new terms on next launch.

## 10. Termination

These terms remain in effect as long as you use GRAM. You may stop using GRAM at any time. We may discontinue or modify GRAM at any time.

## 11. Governing law

These terms are governed by the laws of the United States and the state in which Blue Line Scannables is principally located, without regard to conflict-of-law principles.

## 12. Contact

Questions, concerns, or notices: **info@bluelinescannables.com**
